The UK’s landlines are upgrading, and soon most phone calls will be made over broadband.
Don’t worry, your landline is here to stay. Your phone number won’t change, and most handsets work with the new system.
For most customers, the move to Digital Voice, BT’s new home phone service is as simple as plugging your phone into a router instead of the socket on the wall.
Supporting customers every step of the way
If you need additional support, please contact your phone company. BT customers can call 0330 1234 150 for support.
If you use a healthcare alarm or medical pendant which allows you to press for help in an emergency, or a burglar alarm, inform your phone company and check with your equipment provider about any needed upgrades before the switch.
If you don’t have broadband, BT will offer a dedicated landline service.
Free digital skills training for older people
If you find everyday activities like online banking difficult, BT Group’s free digital skills training will make things much easier for you.
We’ve joined forces with pioneering digital skills charity AbilityNet to help older people and adults with disabilities thrive online.
You can access free online resources and a network of over 450 community-based volunteers across the UK.
Join a webinar, ask for one-to-one support, or attend a group training session covering topics such as downloading apps, video calls, and top tips for staying safe online.
We’re here to help you unlock the benefits of the digital world.
To register for a free digital skills session, visit https://abilitynet.org.uk/BTDigiNPA or call AbilityNet’s helpline on 0300 180 0028 Monday to Friday 09:00-17:00.
