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Please be patient, courteous and safe when visiting your local pharmacy

All healthcare workers, including the UK’s 14,000 pharmacy teams, are there to help you.

Sadly, the pressures of the Covid-19 pandemic, sometimes saw frustrations from a minority of patients spill over into verbal abuse of pharmacy staff (for example when certain medicines were unavailable of delayed).

We want to remind all pharmacy patients and customers to be patient with pharmacy staff, who are doing their utmost to support you; treat them with courtesy, as you yourself would wish to be treated.

Alongside their day job of providing your medicines, health advice and a range of NHS services, pharmacies have gone above and beyond in their efforts to protect the population during the pandemic – including delivering over 20 million covid jabs. They give their all on the NHS frontline and deserve to feel safe at work.

The Assaults on Emergency

Workers Act applies to all pharmacists and their teams providing services for the NHS, so offenders may face prosecution.

Treat pharmacy staff with courtesy, as you yourself would wish to be treated. There must be zero tolerance of abuse in any circumstances.



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