Pharmacy patient, Stef Brammar, talks to Your Heath, Your Pharmacy about the care and support she receives from her local pharmacy
1 How often do you and your family use a pharmacy?
Two or three times a month.
2 What makes you choose the one you usually go to?
Friendly, professional, supportive service. Also, our pharmacist understands our community and local issues. He engages with the community outside of business hours by supporting local initiatives related to wellbeing and quality of local life.
3 What do you use your pharmacy for?
Prescriptions, trusted advice, over the counter remedies and travel clinic.
4 Have you ever been in the consultation room – and for what service?
Yes, for advice and for vaccinations.
5 What are the benefits of having a local pharmacy?
Familiarity and trust are important when illness strikes. The staff at our pharmacy know us, we are always welcomed with a friendly smile and they are always willing to work on our behalf: for instance, sourcing particular items or chasing prescriptions.
6 What do you value most about your local pharmacy?
I most value the personal service, the time taken, and the fact that the staff know and understand the local community.
7 What would you do if the pharmacy wasn’t there?
We would really miss it because now that GP services are so reduced and have such a challenging interface, our pharmacy has become very important.